EPS - Exchange Process Server
Business Process Modeling Software (BPMS)
Companies that focus on process, outperform those who do not.
Use the QBOS® EPS Business Process Modeler to design all of your business processes and then...turn them on!
Easy to Use
Simply draw your business process using the palette of tools and tell QBOS® to link it to the associated application object or event. Then identify and assign the work step to the person or workgroup responsible for fulfillment.
You can design escalation triggers with separate and unique process paths, automatic Alert notifications to management, provide client specific processes for VIP customers, automate "Welcome Aboard" or "Thank you John Doe for your new purchase" e-mails as part of your standard EPS process workflow and much more.
Work Items rendered to fulfillment personnel can be customized to include detailed instructions which speeds training of new employees. Designing your processes in EPS prevents your intellectual capital from walking out the door when experienced employees leave. During unscheduled absences, work is not lost and can be re-assigned.
When your business rules change, simply edit your processes in EPS and employee will begin to behave according to the new rules.
Compliant
Customers use QBOS® today to build, execute and monitor processes subject to formal audit or periodic review. Simply draw your SOX, ITIL, ISO or other certified processes in the context of your business operation then publish.
EPS has full version control and archiving capability for historical reference. QBOS® understands work in progress and allows changes to be applied to all items in process or only to new items which enter the process from the date of publication.
Promotion rules and features allow users to test and analyze processes prior to publication to ensure optimal performance.
Human Centric
Visualization is the key to human understanding. Understanding is the key to adoption. Both are very important to the institutionalization of your company's business methodology within the workforce.
Most process breakdowns occur at the point of human handoff, or what we call the manual process. This kind of process is normally hidden from view and therefore its impact or relevance is often not known and certainly not understood.
QBOS® is designed to provide visibility to these normally hidden processes. Human handoff points can be modeled in EPS and is integrated with rich, manageable, collaboration features. No more relying on e-mail, voicemail, or endless meetings to move work forward.
